customer service

• What do you think about voicemail?

  Do you think voicemail is dead? I just read two articles calling for death to Read More >>

• Two Tips for the Self Employed

  Now you might not know that in addition to running my international speaking business, I Read More >>

• Making More Sales From Your Clients

  Let me set the scene. Midnight. The air is so crisp and cold you can Read More >>

• Is Your Marketing Content Wrong?

  I was preparing a speech for a new client, the Institute of Mercantile Agents Australasia. Read More >>

• What Happens When They Walk in Your Door?

  How much money does your business spend trying to get customers? Trying to get people Read More >>

• Get on Google Maps for More Business

  This is a story about how a very very easy step or two can win Read More >>

• Five Customer Experience Gems

  1. Give A Thank You They’ll Enjoy As shared with me by Sue Roberts; Woinarski Read More >>

• Finding New Business Opportunities

  Question one. What do you do when you have quiet periods in your business? Twiddle Read More >>

• How You Capitalise on Word of Mouth

    Anne spent five minutes utterly raving about a Café in Masterton which she and Read More >>

• Make more sales. Quoting from pain to gain

  After non-response and poor customer service, the next headache for small businesses is producing quotes Read More >>

• Debbie’s Top 10 Communication Tips

  Make an Intellectual Connection Have structure and logic to what you want to say, rather Read More >>

• Running a business by phone, pen & pad

  This is an interesting read about how one smart cookie stripped conventional systems from his Read More >>

• Six Tactics to Increase Your Sales.

  “Thanks Debbie I have learnt so much since subscribing to your newsletter. A great success for Read More >>

• A Great Idea for Quiet Times

  Do you, or staff have a quiet period in the day, or perhaps a day Read More >>

• Is Your Marketing Material This Bad?

  Here are the six bullet points in a printed promotional mailer a company sent me. Read More >>

• 10 Must-do’s To Succeed in Your New Business

  My husband is a corporate guy. He works hard, very hard, but relishes the security Read More >>

• Make more sales. Quoting from pain to gain

  After non-response and poor customer service, the next headache for small businesses is producing quotes Read More >>

• Can You Do A Wayne?

  You know how kids go through the best friend stage? So it was with my Read More >>

• Your biggest sales drain

  About two years ago I wrote a series of columns co-inciding with the remodeling of Read More >>

• Add Value, Don’t Subtract Price

  Differentiate by adding value to your customer service rather than competing on price. One way Read More >>