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customer service

  • What do you think about voicemail?

    Do you think voicemail is dead? I just read two articles calling for death to Read More >>

  • Two Tips for the Self Employed

    Now you might not know that in addition to running my international speaking business, I Read More >>

  • Making More Sales From Your Clients

    Let me set the scene. Midnight. The air is so crisp and cold you can Read More >>

  • Is Your Marketing Content Wrong?

    I was preparing a speech for a new client, the Institute of Mercantile Agents Australasia. Read More >>

  • What Happens When They Walk in Your Door?

    How much money does your business spend trying to get customers? Trying to get people Read More >>

  • Get on Google Maps for More Business

    This is a story about how a very very easy step or two can win Read More >>

  • Five Customer Experience Gems

    1. Give A Thank You They’ll Enjoy As shared with me by Sue Roberts; Woinarski Read More >>

  • Finding New Business Opportunities

    Question one. What do you do when you have quiet periods in your business? Twiddle Read More >>

  • How You Capitalise on Word of Mouth

      Anne spent five minutes utterly raving about a Café in Masterton which she and Read More >>

  • Make more sales. Quoting from pain to gain

    After non-response and poor customer service, the next headache for small businesses is producing quotes Read More >>

  • Debbie’s Top 10 Communication Tips

    Make an Intellectual Connection Have structure and logic to what you want to say, rather Read More >>

  • Running a business by phone, pen & pad

    This is an interesting read about how one smart cookie stripped conventional systems from his Read More >>

  • Six Tactics to Increase Your Sales.

    “Thanks Debbie I have learnt so much since subscribing to your newsletter. A great success for Read More >>

  • A Great Idea for Quiet Times

    Do you, or staff have a quiet period in the day, or perhaps a day Read More >>

  • Is Your Marketing Material This Bad?

    Here are the six bullet points in a printed promotional mailer a company sent me. Read More >>

  • 10 Must-do’s To Succeed in Your New Business

    My husband is a corporate guy. He works hard, very hard, but relishes the security Read More >>

  • Make more sales. Quoting from pain to gain

    After non-response and poor customer service, the next headache for small businesses is producing quotes Read More >>

  • Can You Do A Wayne?

    You know how kids go through the best friend stage? So it was with my Read More >>

  • Your biggest sales drain

    About two years ago I wrote a series of columns co-inciding with the remodeling of Read More >>

  • Add Value, Don’t Subtract Price

    Differentiate by adding value to your customer service rather than competing on price. One way Read More >>

Debbie Mayo-Smith | Mobile +64 27 575-5359 | Auckland New Zealand

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